Refund & Cancellation Policy

Last updated: September 2026

1. Nature of the Product

Shopnity sells digital products — PDF eBooks and printable worksheets. Access is granted immediately after a successful payment, through a private download link on the thank-you page. There is no physical delivery and no subscription. Every purchase is a single one-time payment.

Because a digital file cannot be returned or un-downloaded once it has been delivered, digital purchases are treated as final. This is standard practice for downloadable products.

2. No Refunds Are Offered For

• Change of mind after the purchase.
• Not having read the product description or FAQ before buying.
• Expecting content that was not claimed on the sales page.
• Buying by mistake, or buying the same product twice deliberately.
• Your device, printer, browser or PDF app being unable to open a file that is verified to be working.
• Not using the product, or deciding later that you do not need it.
• Any reason at all once the file has been successfully downloaded.

3. What We Do Instead — Free Support

We do not give money back, but we do make sure you actually receive what you paid for. If anything goes wrong with your download, we fix it free of charge:

• Download link not working — we send you a fresh link.
• Link expired or download limit used up — we reset it for you.
• Thank-you page lost or closed by mistake — we re-send your access link.
• File will not open, or pages appear missing — we send a replacement file.
• Paid but never reached the download page — we grant access manually.

There is no limit on this support within 30 days of purchase. Just write to us with your Razorpay Payment ID and we will sort it out, usually the same day.

4. The Only Exception

If your payment was successfully captured and we are genuinely unable to deliver the product to you at all — even after attempting a replacement — we will refund that payment in full. This is the only circumstance in which a refund is issued. Such a request must be raised within 7 days of the purchase date.

5. Payment Errors Are Not Refunds

The following are payment problems rather than product refunds, and are always corrected:

• Charged twice for one order — the duplicate charge is returned in full.
• Charged an amount different from the displayed price — the difference is returned.
• Money deducted but the payment failed — this is normally held by your bank and reversed automatically within 5 to 7 working days. If it does not come back, send us your Payment ID and we will follow it up with Razorpay for you.

6. How to Contact Us About an Order

Email contactus@shopnity.in or call 7908017427 and include the email and phone used at checkout, your Razorpay Payment ID (starts with pay_), and a short description of the problem.

We reply to every message within 2 working days. Please contact us directly before raising a dispute with your bank — almost every issue is a broken link that we can fix in minutes.

7. If a Refund Is Approved

Where a refund is due under section 4 or 5, we initiate it through Razorpay within 3 working days. Razorpay credits the amount back to the original payment method, which usually takes a further 5 to 7 working days depending on your bank or UPI provider. Refunds can only be sent to the same account or card used for the payment.

8. Cancellation

Our products are one-time purchases, not subscriptions. There is no recurring payment and therefore nothing to cancel. An order cannot be cancelled after payment, because delivery is instant.

9. Sharing and Resale

Your purchase is licensed for use within your own household, and you may print the worksheets as many times as you need for that purpose. Reselling the file, uploading it publicly, or sharing your download link with others is not permitted and will end your access without refund.

10. Contact

Email: contactus@shopnity.in
Phone: 7908017427
We reply to all messages within 2 working days.